EVA Air introduces upgraded passenger service robot

2017/06/07 17:50:07 fontsize-small fontsize-default fontsize-big
(Photo courtesy of EVA Airways)

(Photo courtesy of EVA Airways)

Taipei, June 7 (CNA) EVA Airways Corp. on Tuesday unveiled its upgraded interactive robot known as "Pepper" at Taiwan Taoyuan International Airport, which is used to scan travelers' boarding passes and allow them to get information about their flight and the weather at their destination in various languages.

The updated robots will be in service at the international check-in counters at Taipei Songshan Airport and in the Taoyuan airport's VIP lounges in the near future, according to the airline.

EVA Air Vice President Yeh Shih-Chung (葉時中) said that with the combined efforts of EVA Air and Perobot Co. Ltd. -- the local sales distributor of Pepper -- the updated machine has become more functional.

It will offer services in English and Japanese in addition to Chinese, Yeh said.

I will be able to tell passengers where food, entertainment and duty-free product and shopping areas can be found, Yeh added.

Since EVA Air launched its original version of Pepper in December 2016, it has interacted with more than 30,000 passengers, according to the airline.

In the future, EVA Air will seek to build a chatbot conversational database for Pepper to furnish it with the capability of "chatting" with people, according to the airline.

(By Chiu Chun-chin, Kuan Rui-ping and Evelyn Kao)

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