Taiwan Railways to allow refund in case of more than 30-minute delay

2017/12/04 21:09:11 fontsize-small fontsize-default fontsize-big
CNA file photo

CNA file photo

Taipei, Dec. 4 (CNA) Taiwan Railways Administration said Monday that passengers will be given a full refund if the train they are waiting for arrives more than 30 minutes behind schedule.

Taiwan Railways has decided to unilaterally revise its agreement with passengers, as of Jan. 1, 2018, the railway operator said.

Wang Wen-chien (王文謙), a section chief at Taiwan Railways, told the press that a train delayed more than 30 minutes is a serious inconvenience to passengers so they will receive a full refund if they choose to take another mode of transport.

The refund will also apply in situation when a train service is suspended, Wang said.

Currently, passengers who want a refund on the day of travel are charged a processing fee worth up to 20 percent of the cost of the ticket, Taiwan Railways said. The minimum fee for a refund is NT$20 (US$0.67), it said.

According to Taiwan Railways, as of now passengers only receive a full refund in the event of a typhoon, other natural disaster or accident that disrupts train schedules. In the event of such delays or cancellations, passengers receive a refund after presenting to the ticket office a document of proof issued by the deputy head of the train station from where they were scheduled to depart.

(By Chen Wei-ting and Frances Huang)

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