Passengers to get refund for long flight delays: CAA

2017/05/16 20:38:34
(CNA file photo)

(CNA file photo)

Taipei, May 16 (CNA) If a flight is delayed for more than five hours, passengers will receive a refund and not be required to pay a processing fee under proposed revision of regulations, the Civil Aeronautics Administration (CAA) said Tuesday.

The CAA said that new regulations would be based on those in the European Union. As a result, if a flight is delayed more than five hours and passengers decline alternative arrangements offered by the air carrier, they will receive a refund and not be charged a processing fee.

The CAA also noted that the suspension and termination of flight routes greatly affects the rights of passengers.

As such, if an air carrier plans to suspend or terminate a domestic route, it will be required to report the decision to the CAA which will then inform the Ministry of Transportation and Communications (MOTC) for approval. Such a proposal must also contain detailed measures to protect passengers' rights.

The air carrier then will be permitted to suspend or terminate the route 60 days after receiving approval.

If an air carrier wants to terminate an international route, it will be required to report to the CAA, which will inform the MOTC 60 days before it comes into effect.

However, if the suspension or termination is due to force majeure, the 60-day regulation will not apply.

The CAA said the new regulations are scheduled to go into effect in September and violations will be subject to a fine of NT$600,000 (US$19,940)-NT$3 million.

(By Chen Wei-ting and Lilian Wu)
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