Taipei, March 20 (CNA) Taxi drivers serving Taiwan Taoyuan International Airport will be required to dress in uniform and wear a hat and white gloves starting in May to project the image of neatness and professionalism, the company managing the airport said Monday.
Yu Chung-li (余崇立), a manager of Taoyaun International Airport Corp., said the company intends to strengthen the airport's image not only by improving airport facilities but also by improving the service offered by taxi drivers.
There are currently no restrictions on the dress of taxi drivers serving the airport except that they wear neckties.
The moves come after the Ministry of Transportation and Communications recently revised regulations to authorize the airport to supervise the taxi drivers and regulate their vehicles and service.
Among other measures, Yu said the company will ask all taxis to install credit card machines to offer digital payments, and improve the dispatch system to upgrade efficiency.
Also, with the rise in international passengers, the airport will ask the taxi drivers' self-management group to hire on-site customer service people with basic English, Japanese or South Korean language skills who can help passengers tell taxi drivers where they want to go, Yu said.
The taxi drivers will also be asked to set up a service center that can answer calls from foreign passengers who have difficulty in communicating with drivers and translate for them.
At the same time, the airport company intends to take a page from Uber, a car-hailing service, and allow riders to evaluate the service of taxi drivers.
(By Bien Chin-feng and Lilian Wu)